MoneyPlay · Support

MoneyPlay Support.

MoneyPlay: Fun Family Finance, by The School of Play. Need a hand? We're a small team and we genuinely read every message.

Email us

hello@theschoolofplay.co
We aim to reply within 2 business days.

Common questions

How do I set or reset the grown-up PIN?

The first time a grown-up opens their profile, you'll set a 4-digit PIN (entered twice to confirm). After that, use the PIN or Face ID. To change it, go to More → Settings in a grown-up profile.

My partner / child can't get in.

Everyone gets their own profile on the "Who's here?" screen. Kids tap straight in; grown-ups need the PIN or Face ID. Switch profiles any time from the More tab.

How do subscriptions work?

MoneyPlay offers weekly and annual plans (the annual plan includes a 7-day free trial), billed through your Apple App Store account. One subscription covers your whole family: every profile, one price. Subscriptions renew automatically unless cancelled at least 24 hours before the period ends.

How do I cancel or manage my subscription?

Subscriptions are managed by Apple, not by us: open Settings on your iPhone → your name → Subscriptions → MoneyPlay, or in the app go to More → Settings → Manage subscription. Deleting the app does not cancel a subscription.

How do I restore my subscription on a new phone?

On the opening screen tap "Already a member? Sign in", or tap Restore purchases on the plans screen. Make sure you're signed into the same Apple ID you subscribed with.

Is the account & card real money?

No. "Practice Money" is clearly-labelled pretend money for learning. MoneyPlay is not a bank, holds no real money, and connects to no bank accounts.

Where is my family’s data stored?

On your device. MoneyPlay has no accounts and no server; see our Privacy Policy. Deleting the app removes its data from your device.

Something's broken!

Email hello@theschoolofplay.co with your device model, iOS version, and what happened. Screenshots help enormously.

MoneyPlay by The School of Play. Questions? hello@theschoolofplay.co

Acknowledgement of CountryThe School of Play acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past and present.