MoneyPlay Support.
MoneyPlay: Fun Family Finance, by The School of Play. Need a hand? We're a small team and we genuinely read every message.
support@theschoolofplay.co
We reply within one business day.
Common questions
How do I set or reset the grown-up PIN?
The first time a grown-up opens their profile, you'll set a 4-digit PIN (entered twice to confirm). After that, use the PIN or Face ID. To change it, go to More → Settings in a grown-up profile.
My partner / child can't get in.
Everyone gets their own profile on the "Who's here?" screen. Kids tap straight in; grown-ups need the PIN or Face ID. Switch profiles any time from the More tab.
How do subscriptions work?
MoneyPlay offers weekly and annual plans (the annual plan includes a 7-day free trial), billed through your Apple App Store account. One subscription covers your whole family: every profile, one price. Subscriptions renew automatically unless cancelled at least 24 hours before the period ends.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple, not by us: open Settings on your iPhone → your name → Subscriptions → MoneyPlay, or in the app go to More → Settings → Manage subscription. Deleting the app does not cancel a subscription.
How do I restore my subscription on a new phone?
On the opening screen tap "Already a member? Sign in", or tap Restore purchases on the plans screen. Make sure you're signed into the same Apple ID you subscribed with.
Is the account & card real money?
No. "Practice Money" is clearly-labelled pretend money for learning. MoneyPlay is not a bank, holds no real money, and connects to no bank accounts.
Where is my family’s data stored?
On your device. MoneyPlay has no accounts and no server; see our MoneyPlay Privacy Policy. Deleting the app removes its data from your device.
Something's broken!
Email support@theschoolofplay.co with your device model, iOS version, and what happened. Screenshots help enormously.
MoneyPlay by The School of Play. Privacy Policy · Terms of Use